Technical Support Specialist

About the role

We're looking for a Technical Support Specialist to be the friendly, knowledgeable voice our customers rely on. You'll solve problems, guide users, and turn feedback into product improvements. This role is based in Dhaka.

What you'll do

• Answer customer questions across channels
• Troubleshoot and resolve technical issues
• Write clear help docs and guides
• Escalate bugs to the engineering team
• Share customer feedback with product
• Keep response times fast and friendly

What we're looking for

• 2+ years in technical support
• Strong problem-solving and patience
• Excellent written and spoken English
• Basic understanding of web technologies
• Ability to explain things clearly
• A customer-first mindset

Nice to have

• Experience with WordPress or Laravel products
• Familiarity with help-desk tools
• Additional language skills